Terms & Resolutions

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Engagement Terms & Resolutions | Refund & Cancellation Policy

Effective June 2025 – Applies to all U.S. clients of MGGJR Media Marketing Services, LLC

How to Request a Refund

To initiate a refund, send a written request within 30 calendar days of your service start dateto:

• Your assigned Project Manager or
• mggjrmedia@gmail.com

Please include your project name, invoice number, and the reason for the request.

Eligibility Criteria

Refunds are considered only when all of the following are true:

1. Valid Reason – The issue      aligns with the “Refundable Events” detailed in your signed Service      Agreement (e.g., material breach of agreed-upon deliverables).
2. Good-Faith Collaboration – You have      responded promptly to our requests for feedback, content, or approvals.
3. No Final Acceptance – The portion of      work in dispute has not already been approved, published, or otherwise      accepted.
4. U.S. Engagement – Services were      purchased and delivered exclusively within the United States.

Non-refundable costs: third-party platform fees (ad spend, software subscriptions, domain/hosting charges) and any work completed beyond the disputed milestone.

Administrative Fee & Timing

• A 20 % administrative fee is      deducted from all approved refunds to cover project-initiation, strategy,      and resource allocation costs.
• Approved refunds are issued within 10      business days; however, please allow up to 30 business days for      banking or payment-processor timelines outside our control.

Partial Refunds & Adjustments

Because SEO, Paid Media, Social Media, and Design work are highly customized and time-dependent, we may offer:

• Pro-rata refunds for unfulfilled      portions of retainer services.
• Service credits in lieu of cash      refunds when mutually beneficial.

Cancellations

You may cancel future work at any time in writing. Work already completed (including strategy, research, asset creation, and platform setup) is billable and non-refundable.

Dispute Resolution

We aim for swift, amicable solutions. If a resolution cannot be reached informally, the matter will be handled per the governing-law and venue clause in our Terms of Use (Palm Beach County, FL).

Contact Information

MGGJR Media Marketing Services, LLC
1205 Crystal Way, Unit G
Delray Beach, FL 33444
Phone: 312-600-4569
Email: mggjrmedia@gmail.com

By purchasing our services, you acknowledge and agree to this Refund & Cancellation Policy. We reserve the right to update these terms to remain compliant with industry and merchant-services standards.